Refund, Return and Exchange
All sales are final.
Unfortunately, all order after paid, it can not be cancelled. We will not refund to you.
No cancellation, refund, return and exchange of order from customer request without our permission.
We do not accept return(s)&exchange(s) unless the two circumstances describe below:
- we reject your order for any reason prior to acceptance(e.g. out of stock, cancel order from original company and manufacturer).If we cancel you order that you have paid already, you will receive our refund.
- We send you the different products or missing products that the sent items is/are not the same product you ordered (please request within 7 days after you received). In this case, we will contact you and maybe:
- ask you to send the wrong items back, so please don’t open it up./
- refund the amount of the missing items that doesn’t send to you only, NOT refund the whole order./
- other solutions.
Please think twice before sending payment.
Please provide your unboxing video as a proof for our record if we send you different products or missing products that the sent items is/are not the same product you ordered.
We only allow returns in special circumstances, this means your item must be unused and goods and package in the same condition that you received it. It must also be in the original packaging. The unboxing video should show the sealed package in every angle ensure the package didn’t open yet and show the shipping label. Before requesting to the manufacturer, evidence must be provided that the item was not located from the very beginning. The evidence required must be an unboxing video showcasing all items received were unopened and sealed in the original packaging.
If the unboxing video is not clear enough, is edited or suspicious that the package doesn’t same as the condition when we sent out, we reserve our rights to accept or reject our refund or return or exchange.
WE ARE NOT LIABLE FOR ANY MISSING ITEMS OR PACKAGE DAMAGES INCURRED DURING TRANSIT. We always double check for external damages.
We do not accept any unreasonable return or refund for customer without permission from us. Even you return the good to us, we will not refund to you if we did not accept the return before. So, please email us before returning the good and ask for details.
Please check more information on terms and conditions in our website. Please contact us if you have question.