Shipping & Delivery
Many couriers are experiencing delivery delays during the pandemic. Please be patient for your package and check your tracking information for updates.
Please make sure that you addresses and your shipping methods are accurate. We will not responsible for your mistake or loss.
CUSTOMS
Import duties, taxes and charges are not included in the item price or shipping cost. These charges are buyer’s responsibiliy. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
NOTIFICATION
You will receive an email once your order is shipped. The email will show with a tracking number or Registered mail number based on your shipping method.
SHIPPING COST
The shipping cost depends on the package’s weight, destination country and carrier. Please add your items into the cart. Our system will automatically show your shipping cost after you decide items and shipping address.
SHIPPING TIME
Usually, we process your orders within 1-7 business days if that is in-stock items and the deliveries take 4-30 business days for most orders within the U.S.
Shipping time varies by location. These are some countries from our estimates:
But it takes longer than that due to COVID-19 these days and it depends on the shipping circumstance so we can not be sure how long it would be.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 4-30 Business days |
| United Kingdom, Germany, France | 6-30 Business days |
| Australia | 10-25 Business days |
| Mexico, Middle East, South America | 10-40 Business days |
| Asia | 4-20 Business days |
*This doesn’t include our 1-7 day processing time. These estimated shipping time is for reference only. Please note that delivery can sometimes be delayed, taking a few more weeks than usual.
Please note that:In the busy season, more than 40 days, such as Lunar New Year, Christmas, etc.In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email, message and update.
If the package does not arrive in time, please check with your local post office and claim your package. You might need to visit the post office and pick up the parcel for yourself.
Type of shipping method
We highly recommend you select the tracked e-express as your shipping method if the tracking information is important for you.
| Air mail (No tracking) | similar to stamped mail, no tracking will be provided. |
| *Registered Surface Mail | the mail will be delivered to your country by sea shipping that mean it will be very slow. Signature is required when you receive the mail from postman. |
| *Registered Air Mail | the mail will be delivered to your country by flight. Signature is required when you receive the mail from postman. |
| Tracked e-express | the mail must be tracked. Usually it deliver faster to air mail or registered air mail in normal situation. |
| Courier | Please contact us (Usually $25+) |
In Registered mail, the signing part is depend on your country post’s, it may be skipped due to your country’s post office service or any inconvenience situation so they may just put the mail into your mail box. It will have the registered mail number. It can be tracked for some of the country depend on your country post’s service. However it is confirmed that registered mail cannot be tracked in United Stated, Germany, Australia, etc.
We might contact you and need you to pay second payment if the delivery charge is over that we stated before. After the second payment is paid then we will start preparing for the delivery.
After shipping your package, we will send you an e-mail notifying your tracking number. You may trace your package’s where abouts on this website: https://www.17track.net/en.
If we are not able to send item to your country after received your payment, we will refund to you.
If the mail is return to us due to incorrect address(the mistake caused by you), and you request us to send to you again, extra shipping fee and 20% of the total amount of your order will be charged.
Check more information in terms & conditions. Please contact us if you have any quesetion.